Free Delivery within Nairobi for orders above Ksh 10,000

Shipping Policy

Thank you for visiting and shopping on Medocal, the following are the terms and conditions that constitute our Shipping Policy.

Shipment time

At Medocal Limited we aim to dispatch all orders as quickly as possible. Orders for your purchase will be delivered as follows:

  • Nairobi County: Same day deliveries for all orders made by 1pm. Orders placed past 1pm will be delivered by midday the next day.
  • Greater Nairobi Metropolitan Area orders will be delivered by midday the next day.
  • Rest of Kenya within 48-72 hours

You will receive an order confirmation on your mobile phone with the order number. If you do not receive the order number, then your order has not been confirmed by our system. There will also be a confirmation on the website under “your orders” section.

You will receive a notification when your order has been dispatched. Our delivery rider will also contact you to confirm delivery.

For upcountry deliveries, these will be made by our Courier Partners.

If we are experiencing a high volume of orders, shipments may be delayed. If this is the case, we will endeavour to contact you via email or telephone.

Please ensure you personally receive your order to receive any counselling on medicine administration and handover the original prescription to the delivery rider as you receive up your order. We remind you that this is a legal obligation for the receipt of all prescription-only medication.

Medocal Limited offers free shipping for orders within Nairobi County for orders above Ksh10,000/-. Shipping charges apply for orders less than Ksh10,000/- as well express orders which are orders to be delivered same day after order has been made past 1pm.

Shipping charges apply for all orders outside of Nairobi and is charged based on the number of boxes.

Delivery delays can occasionally occur.

You will receive an Order Confirmation SMS or email once your order has been accepted by our system. This number can be used if you have any queries regarding your order delivery.

Please confirm all orders are complete and in good condition on receipt of your package. In the unlikely event that your order arrives damaged, please inform the delivery agent before they leave. Should you need any support or clarification, please contact us on +254 757 861 863 or email at  

Please save all packaging materials and damaged goods before calling.

We currently do not ship outside of Kenya.

Our Returns Policy provides detailed information about options and procedures for returning your order.

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